Reservations Conditions

  • A booking is only confirmed once we have received the proof of payment of 50% deposit or full prepayment &/or one of the following:
    • order number from company/travel voucher from travel agent/signed credit card authorization for deposit/credit card details held as security for deposit.
    • Confirmation of a booking infers that the guest has read, understood & agrees to abide by our reservation conditions as set out here.
  • On day of check-in, should the period of stay or numbers of guests booked for, be altered, the amount due for the original period /number of guests booked is liable in full.
  • No persons other than those quoted for are permitted to share the accommodation.
  • Please be advised that in the case of travel agents, if no travel voucher is received prior to check-in, the guest shall be requested to settle the bill directly.
  • Check-in time: From 2.00pm Check-out time: By 10.00am
  • Late arrivals: the guesthouse does not take arrivals past 9.00pm unless by prior agreement.
  • A late arrival surcharge of R30 per hour for check-ins after 8pm is levied.
  • The owner reserves the right to claim for any damages incurred to owner’s property during the guest(s) period of stay & reserves right of admission if any above instance gives due cause with immediate effect.

Cancellation Policy

  • In the event of notification of cancellation, the following cancellation: fee shall apply on the 50% booking deposit:
    • More than 30 days prior to arrival : 5% admin fee
    • 30 to 22 days prior to arrival : 25% cancellaition fee
    • 21 to 15 days prior to arrival : 50% cancellation fee
    • 14 to 8 days prior to arrival : 75% cancellation fee
    • 7 days or less prior to arrival : 100% cancellation fee

Please note that cancellation policies may apply to the full amount during peak periods.

Disclaimer

While every reasonable precaution has been taken to ensure the safety of our guests & their possessions, the owner or agents of Gateside Guesthouse will not be held responsible for any damage, loss or injury sustained by whatever cause.