- A booking is only confirmed once we have received the proof of payment of 50% deposit or full prepayment &/or one of the following:
- order number from company/travel voucher from travel agent/signed credit card authorization for deposit/credit card details held as security for deposit.
- Confirmation of a booking infers that the guest has read, understood & agrees to abide by our reservation conditions as set out here.
- On day of check-in, should the period of stay or numbers of guests booked for, be altered, the amount due for the original period /number of guests booked is liable in full.
- No persons other than those quoted for are permitted to share the accommodation.
- Please be advised that in the case of travel agents, if no travel voucher is received prior to check-in, the guest shall be requested to settle the bill directly.
- Check-in time: From 2.00pm Check-out time: By 10.00am
- Late arrivals: the guesthouse does not take arrivals past 9.00pm unless by prior agreement.
- A late arrival surcharge of R30 per hour for check-ins after 8pm is levied.
- The owner reserves the right to claim for any damages incurred to owner’s property during the guest(s) period of stay & reserves right of admission if any above instance gives due cause with immediate effect.
- In the event of notification of cancellation, the following cancellation: fee shall apply on the 50% booking deposit:
- More than 30 days prior to arrival : 5% admin fee
- 30 to 22 days prior to arrival : 25% cancellaition fee
- 21 to 15 days prior to arrival : 50% cancellation fee
- 14 to 8 days prior to arrival : 75% cancellation fee
- 7 days or less prior to arrival : 100% cancellation fee
Please note that cancellation policies may apply to the full amount during peak periods.
While every reasonable precaution has been taken to ensure the safety of our guests & their possessions, the owner or agents of Gateside Guesthouse will not be held responsible for any damage, loss or injury sustained by whatever cause.